Our Promise

• Unlike other wedding stationery companies, we do not charge extra for personalising your stationery inserts. This not only includes adapting any of our wording options to suit your occasion, but also printing every guest's name on their invite - for free!

• We put a lot of time, care and effort into our products and hope you will be delighted with the end results!

• We can personalise colours of every item in every design to match your own wedding theme

• All inserts are completely tailored to your specification

• PLEASE NOTE: All personalisation details are requested once your order has been placed in order to keep the online ordering process simple

• An example: You would like a guest book in a different colour to the one shown on the website and personalised with your wedding names and date.  Simply add the desired design of guest book to your basket and pay online. Once the order is received by Wallis Designs, we will contact you via email or telephone to request all personalisation details. If you are unsure - please feel free to contact us first!

• We recommend that you send your invitations around 3-6 months before your wedding day to allow guests enough time to rsvp. 

• Large orders can take around 12 weeks to produce following the return of a signed proof form. (With large stationery orders we will despatch your invitations as soon as they are ready, with the remainder of your order to follow when finished)

• Smaller stationery orders or orders for wedding extras such as guest books or albums etc can usually be despatched within two weeks - this may be longer during the busy spring and summer months. Please email us if you need something urgently, as we will do our best to help!

• Orders can be placed online, by post or over the phone.

• Large orders can be split and paid for separately if desired. All orders must be paid for in full before despatch.

• To order online, simply add your required goods to your virtual shopping basket using the 'Buy' buttons beside each product. Once you have added everything you require, check you have entered the correct quantities, allowing for extra guests, mistakes when writing out the cards and mementoes, and proceed to the check-out. 

• At the check-out you will be guided by Google Checkout to make your payment securely online.

• Payments are accepted through Google Checkout.

• When you make a purchase online, your credit/debit card details are not seen by Wallis Designs, but are processed separately through our specialist online secure payment-processing partners - Google Checkout. (These guys are incredibly secure - which is why we use them!!)

• Refunds and order enquiries can be requested through Google Checkout or direct to Wallis Designs.

• All large orders will be posted using Royal Mail Special Delivery or courier. These services are guaranteed next day before 5.30pm and require a signature on receipt.

• Smaller orders, samples and sample packs are posted first class with Royal Mail.

• Postal charges:    Orders up to £10.00 = £1, up to £20 = £2 postage, up to £50 = £5 postage, up to £500 = £10 postage, over £500 = free postage! That's FREE POSTAGE ON ANY ORDER OVER £500!!
• Large orders may be sent as two/three parcels - additional carriage costs may apply if unavoidable.

• Once your order has been received we will request any personalisation details required by email, including colour preferences if applicable.  Some details can be confirmed at a later date such as guest names and order of service details, if required.
• We are happy to print your guest's names on your invitations and place cards, however we do ask for a typed list of names. If hand written guest lists or order of service text is received it will incur a £25 typesetting fee.
• With stationery orders, you will next receive a set of proofs, once your payment has been confirmed by Google Checkout, or cheque received.
• These proofs will be sent with a proof approval form, which needs to be signed and returned before we proceed with production of your order.
• As every item is handmade some items may vary slightly in appearance and colour.

• Please read our full terms and conditions.

• Ordering over the website or by submitting an order form shows your acceptance of our full terms and conditions.